RETURNS & REFUNDS
We have a full money back guarantee on any item you purchase (excluding the cost of the postage to send it to you). Should you not be satisfied with the fit, feel or style of any garment you purchase from us (excluding underwear), we will refund or exchange the full value of the garments.
The cost of return postage back to Big Guy is the responsibility of the customer*.
Of course we would expect the garments have not been worn or damaged in any way and returned to us in the condition they were sent with all tags included.
Where BIGGUY has made an error on your order (as sometimes can happen...we are only human)
or the goods are damaged in transit(don't worry this does not happen very often) we will also pick up the
return freight charges.
Simply return the goods in their original condition with all labels and tags in place to:
P.O BOX 44,
Inglewood W.A. 6932.
If you require a replacement Return and Exchange Form you can download one using the link below:Return & Exchange Form